Welcome to the Elanation help area

You will find everything you need to know about our products and how to get the best out of them right here.

 

Need more help?

email our friendly team at hello@elanation.com

Elanation app

Step-by-step guide to downloading the Elanation Sports Challenges app.

ANDROID DOWNLOAD STEPS

You can download and install the Elanation app on an Android device with operating system 4.4 and up. Head to the Google ePlay store and follow these steps:

  1. Tap the Google Play icon.
  2. Tap the search bar, type Elanation Fun Sport Challenges.
  3. Select the Elanation icon and tap INSTALL.
  4. After app installation is complete, tap OPEN.
  5. In the Elanation app, follow prompts to start learning a new skill.
  6. When prompted, create an Elanation account. You’ll need a guardian to help with this step.

DOWNLOAD THE ELANATION APP FOR ANDROID

 

iOS DOWNLOAD STEPS

You can download and install the Elanation app on an iOS mobile device with iOS 9 or later. Using your mobile device, tap the App Store icon and follow these steps:

  1. Select search from the menu, type Elanation Fun Sport Challenges, then tap search
  2. Select the Elanation icon
  3. Tap GET. Your device may require you to enter your App Store password. 
  4. When downloading is complete, GET will change to INSTALL. Tap INSTALL.
  5. When the installation is complete, INSTALL will change to OPEN. Tap OPEN
  6. In the Elanation app, follow the prompts to start learning a skill.
  7. When prompted, create an Elanation account. You’ll need a guardian to help with this step. 

DOWNLOAD THE ELANATION APP FOR iOS

Yes of course. You can take Elanation with you wherever you are.

Whether your kids are at Mum’s, Dad’s or their grandparents place, the Elanation app allows you to login wherever you are. Just download the app onto each new mobile device and login to you account.

Parents can also download the app onto their mobile devices so they stay up to date on their child’s progress.

Note: If you have an ETURBO sports watch, you’ll need to connect your ETURBO for the first time onto each new mobile device to transfer steps and data.

600+ SKILLS, WORKOUTS & LESSONS

Inspire your kids to move daily with the award-winning Elanation Kids Sports App. On Elanation, your kids will have fun discovering a massive library of sporting skills and fitness workouts, that they can learn, achieve, and safely share their achievements socially for feedback and encouragement. Parents, family members and coaches can follow along and encourage their kids and students as they progress and improve over time.

Elanation has so many skills that are guaranteed to excite and challenge your kids; from all styles of Dance; Jazz Ballet, Hip Hop, Theatre and Funk, Yoga, Soccer, Basketball, Rugby, Martial Arts, Scooter, Gymnastics, Tennis, Aerobics, Cricket, Athletics, Skateboarding and more. Watch on as your kids have fun learning whilst being healthy and physically active.

LEARN FROM YOUR IDOLS

Every sport is taught by sporting idols to inspire kids to learn and move. Olympians, world champions, FIFA world cup representatives and highly trained coaches, are part of the mix of coaching talent here at Elanation.

MEET SOME OF OUR COACHING TALENT

  • Melissa Barbieri – FIFA World Cup, Former Australian Captain, representing Australia 86 times
  • Dylan Morrison – World Number 2 Scooter champion, Scoot Fest World Cup winner
  • Nikki Croker – Broadway Dancer USA, West Side Story
  • Alexandra Kiroi – Australian #1 All-Rounder Rhythmic Gymnast
  • Keely Froling – WNBA Basketball player
  • Will Harrison – NSW Waratahs Player
  • Louise Johnson – Highly trained kids yoga coach

IMPROVE YOUR SKILLS

At Elanation, it’s not about being the best on your first go; it’s about watching, learning, practicing, and accomplishing it when you are ready. Kids can upload videos each time they try a skill to track their progress and improvement over time. When your kids are ready, they can progress through different sports and levels, from beginner, intermediate, and advanced.

BE SOCIAL & ENCOURAGE YOUR FRIENDS

We make it fun to be social, connect, encourage, and challenge your friends to try sports skills inside Elanation. All you need to do is add them to your profile, try a sports skill, record it, then share and challenge your friends to give it a go too. You can also compete together on friendly leaderboards.

FAMILY ALL ACCESS

With a dedicated family portal, parents, family members and coaches can have peace of mind knowing their kids are making healthy choices together. Watch your kids learn, grow, and have fun through fitness, sport, and health. Follow along with their progress, encourage their improvements, and join in learning new sports skills together.

ETURBO SPORTS WATCH

Kids can power up their Elanation experience, compete on leaderboards and watch daily steps, sleep and heart-rate progress with the Elanation ETURBO Sports Watch. This is an optional feature. View www.elanation.com to learn more.

JOIN THE GLOBAL COMMUNITY

Getting started is easy: download the Elanation app, create a parent and child account, then you are ready to start discovering skills, setting goals and sharing your accomplishments.

Download & start learning today!

Once you have downloaded the Elanation Sports Challenge app from the apple or google play store, you can follow these instructions to setup your account.

PARENT ACCOUNT

A parents account allows the parent or guardian to accept our terms, control the family account and access features inside the Elanation app, to encourage and stay up to date with their child’s progress.

How to set up your parent account, follow the below.

  • Follow prompts in the app to set up your parent account.
  • Enter your email address, name and create a password
  • Accept our terms and conditions and privacy policy and subscribe
  • You’ll need to activate your account by clicking the link in your activation email
  • Your parent account is all set up

CHILD ACCOUNT

Once your parent account is setup, you are now ready to start adding your child accounts to the Elanation app.

How to set up your child account, follow the below.

  • Follow prompts to create a child account
  • Get your child to create a unique username
  • Enter your child’s real name (this will only be shown to you and your family members)
  • Enter your child’s date of birth
  • Your child’s account is now set up
  • Your child can create their own avatar and profile

Adding additional children

  • Please note you can only add additional children from the parent account
  • To switch to the parent account, select the down arrow next to your child’s name in the top left, and select your name
  • Enter your password
  • Click CREAT KID ACCOUNT
  • Follow above process and add as many children as you like

FAMILY ACCOUNT

You can add family members and their coaches to your family account to share your child’s progress to gain feedback and encouragement.

How to set up your family account, follow the below.

  • From your parent account, select bottom tab FAMILY
  • You will see your kids accounts and underneath Families
  • Select the white tab named ‘family’
  • Scroll down and select + INVITE MEMBERS
  • Follow the prompts to add in your family members email address
  • Once finished, select INVITE
  • An email will  be sent to your family member with instructions on how to connect

Inside the Parents Account the parent owner can view the following of their child’s progress:

  • Steps from ETURBO – today, this week and month
  • How many sports skills their kids have achieved
  • Ability to share this progress to other family members
  • View all your kids video skills learnt from inside Elanation

A parent has access to control the following in their account

  • Ability to switch back and forth from parent to kids accounts
  • Manage the Family Account and add additional members
  • Reset passwords
  • Control subscriptions

You can add family members and you children’s coaches to your family account to share your child’s progress and gain feedback and encouragement.

How to set up your family account, follow the below.

  • From your parent account, select bottom tab FAMILY
  • You will see your kids accounts and underneath Families
  • Select the white tab named ‘family’
  • Scroll down and select + INVITE MEMBERS
  • Follow the prompts to add in your family members email address
  • Once finished, select INVITE
  • An email will  be sent to your family member with instructions on how to connect

When you have added additional family members or coaches to your Family account, they will be able to ONLY view the following.

  • Steps from your child’s ETURBO – today, this week and month
  • See how many sports skills your kids have achieved
  • View your child’s skill videos over time

Absolutely. We take safety and security very seriously – so we’ve built Elanation with your family’s protection top of mind.

When you’re dealing with kids personal information, there’s no such thing as too careful. Elanation never sells your family’s personal information and only shares your information securely with the third-parties that are required to deliver the Elanation service. For full details on Elanation approach to securing your personal information, please consult Elanation’s policies below.

  • Privacy Policy available here.
  • Terms and Conditions available here.
  • Terms of Use available here.

Elanation is best suited for kids up to the age of 16 years.

An Elanation subscription costs only $AUD5.99 per family (1 – 4 children), per month with a 7 day free trial.

Elanation sports watch

Charging your ETURBO+ 

Follow the step-by-step instructions below to charge your ETURBO+.

  1. Peel back the Sports Watch Band from your ETURBO+ device
  2. Remove ETURBO+ device from the Sports Watch band
  3. Plug ETURBO+ device into a USB port. Make sure the gold prongs connect correctly with the USB port.
    • Note: You can use any phone or computer USB port to charge your ETURBO+
    • Note: Try both directions when plugging into a USB port
  4. The ETURBO+ should vibrate, light up, and show a percentage charger on screen when charging correctly
  5. Charging will take 1 hour to fully charge
  6. Battery life lasts 4-7 days

Setting up your new ETURBO+ is so easy and fun.

Please Note: If your family have more than one ETURBO+ make sure you turn all ETURBO+ off and only have one ETURBO+ on to sync for the first time. This will make it easy for setting up your account. The ‘Off’ button can be found in the ETURBO+ settings screen. For more information head to ‘How to use my ETURBO+’. To turn the ETURBO+ back on plug it into a USB port, as shown in ‘How to charge my new ETURBO+’

Follow the step-by-step instructions below.

  1. Make sure your ETURBO+ is charged
  2. Download the Elanation Kids Sports Network App from the iOS or Android Store.
  3. Check your mobile device settings to make sure the bluetooth is ON
  4. Make sure your mobile device location settings is active and ON
  5. Make sure the location settings for the Elanation App is ON and active (you will find this setting within your App Settings in your mobile device)
  6. Open up your Elanation App
  7. Select ‘Let’s get Started’ to set up your Family account
  8. A parent will need to setup this account and verify their email address when prompted
  9. Once inside the app, setup your kid account
  10. When in your kid account, select your profile on the menu bar
  11. Select ETURBO button inside your profile
  12. Make sure your ETURBO+ screen is on and near your mobile device when trying to pair
  13. Select CONNECT ETURBO
  14. You should see ‘Elanation’ appear. Click on ‘Elanation’ to connect.
  15. Wait for your ETURBO+ to connect to the Elanation app, this might take a minute (your ETURBO will vibrate)
  16. You will now notice the time and date on your ETURBO+ has changed to the correct time
  17. Enter your VIP Loyalty Card number.
    • Note: It is best to write your account details on the back of your Loyalty Card and keep it somewhere safe. Then you can always refer back to your card if you forget your password.

YOU SHOULD NOW BE CONNECTED.

Please Note: If you are having trouble connecting to a Samsung device try our guidelines under FAQ, ‘The ETURBO won’t sync with my Samsung Device’.

Learn how to use your new ETURBO+ below

  • Swipe ETURBO+ screen to activate device.

Tap screen to activate its 5 core functions

  • Time, Date and Weather
  • Heart Rate Monitor
  • Step Count
  • KM
  • Stop watch

Swipe screen to activate the following Modes

  • Training – 8 sports modes
  • Relax / Mindfulness
  • Weather
  • No messages – coming soon 
  • More

How to use your 8 Training Modes

  • Tap screen to move through your 8 sports modes; Tennis, Basketball, Football, Dance, Hiking, Cycling, Walking, Running
  • Once you have selected a sports mode, hold down play button for 3 seconds to activate sports mode
  • Whilst in sports mode you can monitor your steps, distance, time, speed and average speed, average and maximum heart rate and calories burned for the whole duration
  • To stop sports mode, tap ETURBO+, hold down stop button for 3 seconds
  • Press save data. Then tap through your results on your ETURBO+ screen by tapping the circle on your ETURBO+ device
  • Head into your ETURBO+ settings to see your saved data

How to use Relax / Mindfulness

When your heart rate exceeds its normal rate the relax functionality will start working. You can also use this function whenever you like.

  • Tap the relax / mindfulness screen
  • Follow the breathing instruction
  • Now you should feel much more relaxed, well done.

More

Tap the more screen to enter your ETURBO+ settings

ETURBO+ Settings

  • Moon Symbol – ETURBO+ vibration – ON/OFF
  • Stop watch – ON/OFF | Start/Stop
  • Clock face – 5 ETURBO+ watch screens to choice from. Swipe through each screen, and tap when you have selected the screen you like
  • Flick wrist – ON/OFF. This allows you to move your wrist to turn your screen on.
  • Alarm Clock – Tap through your created alarms
  • Heart rate – ON/OFF
  • Sports Mode saved Data. Tap screen to flick through different results. Swipe to access more data.
  • Bluetooth – ON/OFF. Make sure this stays on to connect with your ETURBO+.
  • Camera – coming soon
  • Power off – This will turn the ETURBO+ off. To turn back on plug into a USB port.
  • Sleep progress – Check your progress in your profile area inside the Elanation app. You must wear it at night to track your sleep.

Setting up the time and date is easy to do.

Follow the step-by-step instructions below.

  1. Follow the step by step instructions ‘How to set up your new ETURBO+’
  2. When you connect your ETURBO+ for the first time the correct time and date will update
  3. To update time and date in the Elanation Kids App, head to your profile, select ETURBO button, then SYNC ETURBO.

Note: The time and date on the ETURBO+ goes by the time and date on your mobile device.

  • Make sure you are logged into your app and have connected your ETURBO
  • Head to your profile icon inside the Elanation app
  • Click ETURBO
  • Click settings in top right
  • Click Eturbo Settings
  • Click Alarms
  • Use the + symbol to add new alarm times

Keep it Clean.

Regularly clean your ETURBO and wrist—especially after playing sport, running around the playground and sweating. Rinse the ETUBRO with water. Do NOT use hand soap, body soap, dish soap, hand sanitizers, cleaning wipes or household cleaners which could get trapped beneath the band and irritate skin. Always dry the ETURBO well before putting it back on.

To remove build-up of lotions and oils (such as sunscreen, insect repellent and moisturizers) that can be trapped beneath the ETURBO, we recommend that you use a soap-free cleanser, rinse thoroughly, and dry well. For tough spots, stains or buildup on your band, scrub with a wet soft-bristled toothbrush.

Keep it Dry

While the ETURBO is water proof*, it’s not good for your skin to wear a wet band for long periods of time. If your ETURBO gets wet—like after sweating or showering—rinse and dry it thoroughly before putting it back on your wrist. Be sure your skin is dry before you put your ETURBO back on. Even though ETURBO is swim-proof, it’s important to thoroughly dry your band and device, and remove any debris from your device after wearing in the water, to avoid skin irritation.

Keep it Loose

Make sure your ETURBO isn’t too tight. Wear it loosely enough that it can move back and forth on your wrist. For better heart rate readings during exercise, Elanation suggests wearing the ETURBO so it’s secure, but not too tight, and wearing the ETURBO higher on your wrist (about 2-3 finger widths above your wrist bone). Lower the ETURBO on your wrist and loosen it after exercise.

Other Tips and Tricks

If you have eczema, allergies or asthma you may be more likely to experience a skin irritation or allergy from a wearable device. Whether you have the conditions above or not, if you start to experience redness or skin irritation on your wrist, remove your ETURBO. If symptoms persist longer than 2-3 days of not using your device, speak with your parents/guardians and consult a dermatologist.

If you sweat for more than two hours while wearing your ETURBO, be sure to wash your band and your wrist using the directions above to avoid skin irritation.

ELANATION is happy to provide a 12 month warranty for defective devices. However, if you are rough with your ETURBO and damage the device, we unfortunately will not replace it.

Check our Terms and Conditions for more information

To connect multiple ETURBO’s:

  1. Turn off ETURBO child 1 by swiping to MORE and selecting Power off
  2. Make sure app is up to date
  3. Login to child 2 account
  4. Head to profile area
  5. Select ETURBO
  6. Select CONNECT ETURBO
  7. Eturbo should vibrate when connected
  8. Add Loyalty card number child 2
  9. You should now be connected
  10. Logout of account and turn off ETURBO child 2
  11. Turn on ETURBO child 1 by putting into a USB port
  12. Repeat the above instructions using loyalty card number:
  13. Once connected turn on both ETURBOs

Make sure to have only one device turned on at a time to connect it properly:)

It is also best to write your login details on your loyalty card and keep it somewhere safe. Just in case.

You will see the bluetooth symbol on the screen of your ETURBO.

  • Is the Bluetooth of your mobile device turned on? Please double check
  • Check your software is higher that iOS8+ for Apple and 4.3 and up for Google Play
  • Check that your ETURBO battery isn’t low – this can effect the syncing process
  • Try logging out of the Elanation Kids App and logging back in

If this didn’t solve your issue try rebooting your mobile Device.

Answer:

  • No they won’t. At midnight each day your ETURBO steps will reset to ZERO, even if you have added your steps to the mobile app
  • Every time you sync your steps during one day, the app will upload the steps from your last successful sync
  • Note: The App can upload the last 7 days of data from your ETURBO sports watch

Answer:

  • Head to your Phone Settings
  • Select Apps & Notifications
  • Find the Elanation app in the list of apps and select it
  • Tap on the Permissions
  • Then make sure the Location is turned on in the permissions list
  • Now go back into the Elanation App and go through the sync and connect process

Yes! We we are always growing and launching new features for your family to enjoy. Please check the Apple and Google Play Store for updates.

Video Tutorials

Take a look around the app

Switch between accounts

Connect your ETURBO

How to use your 8 sports modes